AIMS 2.6.0

Operating systemsOS : Windows / Linux / Mac OS / BSD / Solaris
Program licensingScript Licensing : Free Trial - 60 Day Trial
CreatedCreated : May 8, 2010
Size downloadDownloads : 17
Program licensing
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OneOrZero Action and Information Management System ...

OneOrZero Action and Information management System (AIMS by OneOrZero) includes OneOrZero Help Desk, OneOrZero Time Manager, OneOrZero Knowledge base and OneOrZero Report Manager.
OneOrZero aims 2.6.0 is a powerful enterprise ready help desk with a knowledge base, time manager and reporting system backed by a highly configurable and extensible Action & Information Management System that allows developers to build CRM systems on the fly.
Most important functions of AIMS [aims2.6.0.exe]:
• Actively developed with new releases made available every 2-3 months
• Customisable item fields and item types (i. e. Help Desk Ticket, Software Bug, Computer Problem, Change Request) that can be added and modified at any time and includes features such as dynamic url linking, menu's with dependant sub menus and field validation (i. e. required, email format etc. )
• Searching that can be simple or complex. Searches can be saved for personal re-use or published to others for re-use
• Configurable actions (such as email notifications, event triggers, log events etc. ). Actions are the workflow steps of the system - they are responsible doing things like sending emails, updating logs, integrating with other systems such as CRM applications, adding time entries etc. This allows for a highly customised - out of box - solution.
• Granular security based on roles and security group membership, that extends into all areas of the system for maximum security
• LDAP and Active Directory integration that support multi domain / multi OU searching as well as a fail back to the internal user database
• Item notification via email, SMS, pager gateways, instant messaging, twitter etc.
• High quality documentation that is available online as an included distribution with your installation
• The ability to create your own application plug-ins and configuration to meet your business requirements
• Themes, templates and unique user configuration to assist you in optimising your users experience
• Attachment support
• Mobile browsers supported (such as IPhone and Smartphone) as well as 'light' browsing experience that only loads the required data (i. e. excludes images etc. )
• SaaS support (hosted, On-Demand version of the software)
• Sensitive files such as cache, configuration and attachments can be stored away from your web server
• Portal views to see relevant information quickly
• SSL support for secure communication
• Email server support including secure SMTP, POP3 and IMAP
• Easy upgrades and installation including tools to manage the setup of your environment
• Advanced time management functionality including visual reporting and CSV exports for external data manipulation (via Time Manager)
• Knowledge Base which can leverage existing items via item transformation (i. e. transform or copy) (via Knowledge Manager)
• Contact Management
• Advanced search and visual reporting functionality including CSV exports for data manipulation (via Report Manager)
• Multiple profile inbound email support (creation and updates of items via email) linked to dynamic notifications
• Multiple languages including English, Arabic, German, Spanish, French, Italian, Japanese, Dutch, Russian, Chinese, Portuguese and Greek (request others)
Demands:
• MySQL 5. 0 or higher
• PHP 5. 2 or higher
• SMTP email server
• POP3 email server
• SSL for a secure website
• LDAP or Active Directory provider for network authentication

AIMS 2.6.0 scripting tags: customer, including, support, aims, customer support, email, client relation, submit ticket, management. What is new in AIMS 2.6.0 software script? - Unable to find AIMS 2.6.0 news. What is improvements are expecting? Newly-made AIMS 2.7 will be downloaded from here. You may download directly. Please write the reviews of the AIMS. License limitations are unspecified.