HelpDesk 3.1

Operating systemsOS : Microsoft Windows
Program licensingScript Licensing : Free
CreatedCreated : Feb 13, 2010
Size downloadDownloads : 10
Program licensing
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MagicWay HelpDesk comprises versatile systems that ...

MagicWay helpdesk by Magicway comprises versatile systems that united provide you with numerous options. HelpDesk 3.1 contains a ticket support system, a search system with a knowledge base, user system, and an administration center.

Tickets

They represent the core of our whole application. Here customer can report and detail problems that they may be experiencing.

Main Features

Reference numbers assigned
Automatic escalation
Customer history
Ticket monitoring: Customers and support personnel are always able to see ticket status
A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions

Customer features:

Open a new ticket
Preview status of active and resolved tickets

HelpDesk 3.1 scripting tags: system, ticket, helpdesk, customer, support, search. What is new in HelpDesk 3.1 software script? - Unable to find HelpDesk 3.1 news. What is improvements are expecting? Newly-made HelpDesk 3.2 will be downloaded from here. You may download directly. Please write the reviews of the HelpDesk. License limitations are unspecified.