eDesk2 1.0

Operating systemsOS : Windows / Linux / Mac OS / BSD / Solaris
Program licensingScript Licensing : Commercial License ($199.00)
CreatedCreated : Jun 9, 2007
Size downloadDownloads : 3
Program licensing
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eDesk2 provides advanced ticket management features ...

edesk by Web4Future Inc. provides advanced ticket management features to streamline your technicians workflow.
- At-a-glance view of pending tickets in the interface footer. View ticket counts by assignment, category, and priority
- Search tickets by any field or groups of fields, perform multiple actions quickly on matched tickets, and navigate through search results quickly as you work through opened tickets
- Create new tickets for users from phoned-in or mailed requests to addresses not processed by Web4Future eDesk'05
- Automatically create new knowledgebase articles from tickets
- Private messaging between technicians
- Notes, not visible to users, can be added to tickets to aid in troubleshooting complex issues.
- Add unlimited events and tasks to the calendar
- Specify optional e-mail reminders for upcoming tasks
- Assign tasks to multiple technicians, with varying options to specify when tasks are complete (everyone has finished the task, or at least one technician has completed it)
- Receive notifications for task completion
- Comprehensive list-oriented and calendar-oriented viewing and searching of tasks
- Add, edit, organize, and delete articles and categories
- Review user submissions and approve or reject them as appropriate
- View feedback from users for articles

eDesk2 1.0 scripting tags: ticket management, tasks, technicians, articles, tickets, help desk script, edesk, users, edesk2. What is new in eDesk2 1.0 software script? - Unable to find eDesk2 1.0 news. What is improvements are expecting? Newly-made eDesk2 1.1 will be downloaded from here. You may download directly. Please write the reviews of the eDesk2. License limitations are unspecified.